Privacy Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) Information that you provide to us for the purpose of registering with us;
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) Any other information that you choose to send to us; and
(f) Other information.
(2) Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html
Our advertisers/payment services providers may also send you cookies. We publish Google Ad sense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Ad sense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one.
(3) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) Administer the website;
(b) Improve your browsing experience by personalising the website;
(c) Enable your use of the services available on the website;
(d) Send to you goods purchased via the website, and supply to you services purchased via the website;
(e) Send statements and invoices to you, and collect payments from you;
(f) Send you general (non-marketing) commercial communications;
(g) Send you email notifications which you have specifically requested;
(h) Send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) Deal with enquiries and complaints made by or about you relating to the website; and
(k) Other uses
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any legal proceedings or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights and / or properties (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(6) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject the payment of a fee. We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(10) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to wecare@getgrinz.com
Terms & Conditions
This site www.getgrinz.com is owned and maintained by SVISH FOODOLOGY PRIVATE LIMITED. The information, software, products, and services included in or available through the SVISH FOODOLOGY PRIVATE LIMITED sites/services may include inaccuracies or typographical errors. Changes are periodically made to the SVISH FOODOLOGY PRIVATE LIMITED sites/services and to the information therein.
​
SVISH FOODOLOGY PRIVATE LIMITED and/or its respective suppliers may make improvements and/or changes in the SVISH FOODOLOGY PRIVATE LIMITED sites/services at any time.
​
Advice received via the SVISH FOODOLOGY PRIVATE LIMITED sites/services should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
​
SVISH FOODOLOGY PRIVATE LIMITED and/or its respective suppliers make no representations about the suitability, reliability, availability, timeliness, lack of viruses or other harmful components and accuracy of the information, software, products, services and related graphics contained within the SVISH FOODOLOGY PRIVATE LIMITED sites/services for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. SVISH FOODOLOGY PRIVATE LIMITED and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non- infringement.
​
This site may contain links to other web sites operated by third parties ("linked sites"). You acknowledge that, when you click on a link to visit a linked site, a frame may appear that contains the SVISH FOODOLOGY PRIVATE LIMITED logo, advertisements and/or other content selected by SVISH FOODOLOGY PRIVATE LIMITED. You acknowledge that SVISH FOODOLOGY PRIVATE LIMITED and its sponsors neither endorse nor are affiliated with the linked site and are not responsible for any content of any linked site or any link contained in a link site, or any changes or updates to such sites. You also acknowledge that SVISH FOODOLOGY PRIVATE LIMITED is providing these links to you only as a convenience.
​
You specifically agree that SVISH FOODOLOGY PRIVATE LIMITED shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through SVISH FOODOLOGY PRIVATE LIMITED site/service. You specifically agree that SVISH FOODOLOGY PRIVATE LIMITED is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. You specifically agree that SVISH FOODOLOGY PRIVATE LIMITED is not responsible for any content sent using and/or included in SVISH FOODOLOGY PRIVATE LIMITED site/service by any third party.
​
In no event shall SVISH FOODOLOGY PRIVATE LIMITED and/or its vendors be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the SVISH FOODOLOGY PRIVATE LIMITED sites/services, with the delay or inability to use the SVISH FOODOLOGY PRIVATE LIMITED sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the SVISH FOODOLOGY PRIVATE LIMITED sites/services, or otherwise arising out of the use of the SVISH FOODOLOGY PRIVATE LIMITED sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if SVISH FOODOLOGY PRIVATE LIMITED or any of its suppliers has been advised of the possibility of damages. SVISH FOODOLOGY PRIVATE LIMITED does not endorse in anyway any advertisers/ contents of advertisers on its webpage. Please therefore verify the veracity of all information on your own before undertaking reliance and actioning thereupon. SVISH FOODOLOGY PRIVATE LIMITED shall not be responsible nor liable for any consequential damages arising on account of your relying on the contents of the advertisement.
​
This agreement is governed by the laws of Republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bengaluru, Karnataka, India in all disputes arising out of or relating to the use of the SVISH FOODOLOGY PRIVATE LIMITED sites/services. Use of the SVISH FOODOLOGY PRIVATE LIMITED sites/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold SVISH FOODOLOGY PRIVATE LIMITED, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the SVISH FOODOLOGY PRIVATE LIMITED sites/services.
​
SVISH FOODOLOGY PRIVATE LIMITED reserves the right to disclose any personal information about you or your use of the SVISH FOODOLOGY PRIVATE LIMITED sites/services, including its contents, without your prior permission if SVISH FOODOLOGY PRIVATE LIMITED has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of SVISH FOODOLOGY PRIVATE LIMITED or its affiliated companies; (3) enforce the terms or use; or (4) act to protect the interests of its members or others. SVISH FOODOLOGY PRIVATE LIMITED performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of SVISH FOODOLOGY PRIVATE LIMITED’s right to comply with government, court and law enforcement requests or requirements relating to your use of the SVISH FOODOLOGY PRIVATE LIMITED sites/services or information provided to or gathered by SVISH FOODOLOGY PRIVATE LIMITED with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
​
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and SVISH FOODOLOGY PRIVATE LIMITED with respect to the SVISH FOODOLOGY PRIVATE LIMITED sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and SVISH FOODOLOGY PRIVATE LIMITED with respect to the SVISH FOODOLOGY PRIVATE LIMITED sites/services.
​
​
Refunds & Returns
Any cancellations to the order shall be made before the order is sent for shipping, to claim refund of the paid amount. No refund shall be made once the product is being shipped.
​
•Cancellation of order shall be made with mail with Subject:” Cancellation Request” and sent to orders@getgrinz.com
Refund policy
​
1. Refund shall be made under following conditions:
• Order was cancelled.
•Order was not delivered to the recipient. (This does not include the case for unfounded recipient)
•If there is any complaint regarding the quality of the product being delivered, we will enquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced in 24 days
2. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.
3. Any discounted or exempted amount cannot be claimed for refund.
4. In all matters concerning Cancellation and refund Online Delivery shall have the deciding hand.
5. Online Delivery may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
6. Cancellation shall be initiated after formal order cancellation request is received at orders@getgrinz.com . The amount will be credited in the same account from where it’s deducted within 7 to 10 days.
Return policy
It is understood that returns be accepted and calculated within select parameters:-
1.Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration.
2.However www.getgrinz.com will enquire about this and take action against it.
3.Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration.
4.Return should reach as before 10 days from the date Purchase.
5.Shipping cost for return product should be borne by the customer at their own risk.
​
​
Shipping
We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).
​
Delivery Terms and Conditions
The following requirements must be met
Shipping method selected is shipping option advertised on a product detail page.​
-
Order is shipping to eligible address.
-
If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
-
Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
-
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
-
An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
-
An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
-
Incase of any question related to shipping of your order, contact us or track your order with order number . You can write us back to orders@getgrinz.com .
​
​
Delivery
Highlights:
· Cash on Delivery not available
· Delivery charges depend on the location and weight of the order
· 2-5 business days for deliveries to Metro-cities (Bangalore, Chennai, Delhi, Kolkata & Mumbai)
· 5-10 business days for deliveries to rest of India
​
If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the website
​
Online Ordering and Email Confirmation
Products purchased through the website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.
​
Courier Delivery
Deliveries will be performed by a professional courier company engaged by Get Grinz. The delivery service is available from 10 am until 8 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered. If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. In the event that Get Grinz and/or its duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid to Get Grinz, less Get Grinz's reasonable administration charges including the cost incurred by us for repeatedly attempting to deliver your order and for arranging for the return of your order.
​
Viewing your order status
To ascertain the status of your order, please view your order status under 'My Account'.
​
Delivery Times
Our delivery times will vary between 2-10 working days depending on the location and serviceability. While is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforseen reasons.
​
Costs
There is a delivery fee of depending on the products weight ordered. , in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order. Calculating Delivery Cost: Find your delivery fees simply by entering your delivery address in the website's checkout page, and the site will calculate the delivery fees for you.
​
Our Liability
Get grinz is not liable for any incorrect order or delivery where you make an error in the information that you provide to us
​
​